Before the product is issued, the shipper will check its quality and there is usually no quality problem. If you find a hardware problem, please contact us within 15 days after receiving the goods. We don’t accept any returns for non-quality issues. If you have a system or APP query, you can contact us for advice and warmly provide you with detailed answers

After delivery, please follow the tracking number provided by us.

SVICLOUD provides an in-depth development system platform based on Android, which contains advanced applications (including YouTube, Thai video, video cat, VST, some Guangdong Fujian applications, etc.). Since this is an open ecosystem, you can find some third-party applications here, you can not only enjoy Chinese, but also Japanese and Korean TV channels as well as the most popular TV channels in the world. In addition, global blockbusters and brilliant TV series can also meet here.

First of all, please make sure that your packaging box is in the normal startup state (when you open the phone, the small light on the front panel of the packaging box is blue, and it is red in standby mode). Secondly, please try to use the original HDMI cable in the SVICLOUD box and make sure that a signal cable is properly connected. Similarly, please make sure your TV signal source is HDMI. If the above three points are all right, the TV still has no signal, please go to the next step and contact customer service. You can also follow the WeChat public consultation for answers to frequently asked questions.